How to Create SmartForms on Pia aiDesk

Unlock the potential of SmartForms with Pia in this step-by-step tutorial designed for Service Desk technicians. Learn how to create and deploy SmartForms to automate IT requests, enhance ticketing processes, and provide a seamless client experience through an O365 authenticated portal. This video guides you through setting up your first SmartForm, utilizing Pia’s admin portal for custom automations including user onboarding, terminations, and password resets. Discover how to streamline communication, reduce errors, and improve efficiency in your IT operations.

By the end of this tutorial, you’ll be equipped to create your own SmartForms, tailor them for various needs, and see them in action within the client portal. Join us to transform your IT service management with advanced automation techniques.