Hear From Industry Experts
Nic is a globally experienced leader in customer relations, product management, and commercial strategy, focused on driving growth. He has worked with major brands including Telstra, nbn, Alcatel, and O2 Telefonica across Australia, APAC, and Europe.
As a founding executive of Pia, Nic helped bring the platform to market to help MSPs modernise service delivery through automation. He works closely with MSP partners globally to improve operational efficiency, reduce service desk workload, and scale service delivery.
James is the longest tenured Coach/Consultant/Advisor specializing in the Technology Services Industry in the APAC region.
Having been the first in the APAC region to be an operations consultant, opening the first MSP coaching firm, founding the Pax8 Academy and now being the first Fractional Chief Strategy Officer, he brings a unique level of experience and knowledge to help the industry elevate, owners to achieve better outcomes and develop the next generation of leaders.
Reserve Your Spot Today
Join James Davis from TSP Advisory and Nic Ferraro from Pia, for a practical conversation on what automation actually looks like inside modern MSP service desks — and how leading partners are cutting through the AI hype to drive real operational efficiency.
Together they’ll explore what innovative MSPs are doing today to introduce automation successfully, reduce service desk workload, and improve service delivery without overcomplicating their technology stack.
Cut through the hype. Drive real efficiency. Build a smarter service desk.
