Deep Dives
Office Hours With Pia

The Deep Dives office hours series is built for the people closest to the work — your Pia Admins and Pia Champions. Each session takes an in-depth, practical look at a specific part of the Pia platform so your team can configure smarter, automate faster, and get more value out of the tools you use every day.

These are tactical walkthroughs designed to help you optimize workflows, apply best practices, and unlock capabilities that directly improve service desk efficiency and outcomes.

Next session: Platform 20 (APIs + Approvals)

Platform 20 is a major step forward in how MSPs build, automate, and control workflows across their service desk. In this deep dive Office Hours, we’ll walk through what’s new—from Tech Assist and Approvals 2.0 to expanded APIs, enhanced ticket controls, and deeper integrations—showing how each update fits into real operational use cases. You’ll leave with a clear understanding of how to apply these updates intentionally as you scale automation across your MSP.