How CMIT NYCE saved $100k a year with Pia A Case Study Webinar

Tuesday, December 10, 2024
9 AM PST | 11 AM CST | 12 PM EST

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Event Overview

Join us for an engaging session as James Allen, Pia’s SVP of Sales, sits down with John LoGiudice, Lead Engineer, and Evan Stein, Owner of CMIT NYCE, to discuss how Pia has revolutionized their help desk operations.

In this in-depth conversation, we’ll explore CMIT NYCE’s challenges in 2023 and why they picked Pia to help them. Then we’ll jump into the good stuff – their results:

Saving $100k in 6 months by moving their outsourced help desk in-house (yes, really!)
Shifting from firefighting mode to empowering techs with time for mentoring and meaningful work.(Imagine that!)
70% improvement in ticket resolution rates for their noisiest tickets (no more hair-pulling)

Sound too good to be true? Join us live to hear it straight from CMIT NYCE and ask them any and all questions about their experience.

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Speakers

James Allen

SVP of Sales
Pia

John LoGiudice

Lead Engineer
CMIT NCYE

Evan Stein

Owner
CMIT NCYE

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