APAC webinar
Pia’s New AI Triage because your help desk deserves a superpower
Join us for a session where we promise our AI won’t try to take over the world… just your help desk!
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Thursday, November 21, 2024
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11 AM AEDT | 9 AM AWST | 1 PM NZDT
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What's on the Agenda?
Join Pia’s CTO, Aron Hardybardsley and Nick Ricucci, Pia’s Product Manager as they unveil Pia’s New AI Triage and other groundbreaking features set to revolutionize the MSP world, banishing operational complexity and freeing your team to focus on, well, anything but tedious, repetitive tasks. Get ready to dive into:
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New AI Triage Interface: Check out this snazzy new dashboard visually representing the ticket flow. Plus, it comes with intuitive options for stamping, dispatching, and AI analysis—making triage so easy, you might actually enjoy it. (We said might.)
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AI AutoStart: Our proactive superhero that jumps into action the moment tickets enter your PSA, capturing real-time data faster than you can say troubleshoot.
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AI AutoReply: This nifty feature guides clients to SmartForms, reducing response times and making ticket friction a thing of the past!
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Enhanced Ticket Classification: Our AI now classifies 58 ticket types. Yep, 58!. Your ticketing accuracy and workflow confidence just got a serious upgrade.
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Revamped Package & Activity Editor: Features a cleaner, more productive layout with PowerShell validation for your activities so your automation engineers can whip up efficient workflows effortlessly.
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Pia's Integration Dashboard: A one-stop-shop for configuring and managing native and custom integrations, allowing quick and secure setup with API token support.
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Billable Time Logging: Easily track automation time with predefined logs for each ticket, ensuring you get paid for every second of your automated awesomeness.
A Q&A session will follow, where you can grill us with all your burning questions.
Seize this opportunity to harness the superpowers that will transform your MSP help desk operations!
Speakers
Aron Hardybardsley
Pia, Chief Technology Officer
Nick Ricucci
Pia, Product Manager
join the success
What your peers say about Pia
"Pia has significantly increased our operational speed. This efficiency translates directly into customer satisfaction, as tasks are completed more swiftly than ever before. Our customers frequently express their astonishment and delight, offering unsolicited praise about our rapid turnaround times."
Emma Bookspan, Tech Ops Manager | Blacktip IT
Tech Ops Manager
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