webinar series

What's New in Pia
Q3 Product Update

Pia keeps building. This release brings AI Automation Builder, a smarter Pia Chat, self-serve SmartForms, a bigger Automation Hub, and new API endpoints to help your team resolve faster.

Join Pia CTO Aron Hardy-Bardsley and Joe Spiller, VP of Technical Sales, for a live walkthrough of everything that's new.

Thursday, September 3, 2026
9 AM PT | 11 AM CT | 12 PM ET | 5PM BST
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Free 60-minute live session | Limited seats available
Product Webinar Q32
Spotlight ✨

Pia Chat

We're planning to cover a wave of new features aimed at turning Microsoft Teams into a real self-service channel for your clients, not just a place to open a ticket.

AUTOMATION

Teams automations

Users trigger real fixes, like restarting a service or pulling a report, right inside the chat.

resolution

Self-close tickets

Users mark their own issue resolved and close the ticket, straight from the chat window.

VISIBILITY

In-chat ticket portal

Open tickets, tickets closed in the last 30 days, and known issues, all visible inside Teams.

CONTROL

Talk to a real person

One request skips the AI, logs a ticket immediately, and confirms a person is on the way.

Why join

  • Resolve more without a ticket. Pia Chat lets end users self-serve right inside Microsoft Teams, so routine requests get handled without pulling in an engineer.
  • Build automations by describing them. AI Automation Builder turns a plain-language prompt into a complete, ready-to-deploy automation package, so you're not building from scratch.
  • Let end users help themselves. Five of your most-requested SmartForms are now self-serve, giving technicians time back for higher-value work.
  • Skip the build, deploy instead. Automation Hub now has 48+ ready-to-deploy PiaPacks, including automations for traveling users and O365 mail tracing, so you can go live in minutes.
  • Automate more of your own workflows. 18 new API endpoints across Automate and Configure give you more ways to connect Pia to the tools you already run.

Who Should Join

  • Operations Team Leaders and MSP Owners. See where this release moves the needle on ticket volume, margin, and how fast your team can deliver.
  • Automation Engineers and Developers. Get a first look at AI Automation Builder, the expanded API, and what's new in the Automation Hub.
  • Service Desk Managers and Technicians. See how Pia Chat and self-serve SmartForms take routine requests off your queue.
Claim your spot!

Our hosts

Aron Hardy-Bardsley
Aron Hardy-Bardsley Chief Technology Officer, Pia

The driving force behind Pia's innovation. Aron leads product and engineering strategy, and this release's biggest ideas, from AI Automation Builder to a smarter Pia Chat.

Joe
Joe Spiller VP of Technical Sales

Works with partners to turn new platform capabilities into real results on the service desk — showing how to get the most out of everything this release delivers.

Don't miss what's next for Pia

Free 60-minute live session · Limited seats available

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