The MSP of the Future – What Might It Look
Like in 3 Years?

Live Panel | April 23
11 AM CT · 9 AM PT · 12 PM ET · 5 PM BST

AI isn’t on the horizon—it’s already changing the game. So what’s next? What will evolve, disappear, or dominate in the MSP space?

Join four industry leaders as they unpack what’s ahead for service delivery, automation, client expectations, and your MSP’s bottom line.

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Our speakers

We’ve brought together a powerhouse panel of leaders from across the MSP and AI landscape. From technical innovation to strategic execution, these voices are shaping what comes next.

David Schwartz

General Manager, Pia (Moderator)

David led Wireless Watchdogs through its acquisition by Dataprise, where he later led M&A, integration, and go-to-market strategy. Today, he leads Pia’s global growth with a passion for transforming how MSPs operate.

Ryan Barton

Chief Innovation Officer,
New Charter Technologies

Founder of Orchestrate AI Labs (now part of New Charter Technologies), Ryan is a pioneer at the intersection of technology, strategy, and meaningful work. He’s a husband, father of three, and lifelong seeker of wisdom.

Aron
Hardy-Bardsley

Chief Technolog Officer, Pia

Aron has a strong track record of product innovation and technical leadership. With deep expertise in data, privacy, and development, he leads Pia’s AI strategy to drive smarter, faster service desk automation.

Cory Ruthardt

President,
Simpatico Systems

Cory joined Simpatico in 2015 as VP of Operations and became President in 2024. With 20+ years in tech, he’s led key initiatives across cybersecurity, data centers, hosted services, and managed service delivery.

What you'll learn

We’ll explore the key shifts every MSP needs to understand—from automation and AI-driven operations to evolving client expectations and new revenue opportunities.

AI that drives new revenue

Discover how AI becomes a growth engine, not just cost savings.

Reinventing service delivery

See how AI reshapes the help desk without losing the human touch.

Processes that will disappear

Identify which manual tasks will be eliminated through automation.

Client demands are changing

Understand how expectations will shift as AI becomes standard.

Be part of the future of MSPs

AI is moving fast, and so is the way MSPs operate. This panel is a chance to hear what’s coming, what’s working, and what to plan for—without the buzzwords.

The MSP of the Future – What Might It Look Like in 3 Years?

Live Panel | April 23 11 AM CT · 9 AM PT · 12 PM ET · 5 PM BST