Pia aiDesk Features
AI-powered automation designed for
IT service desks
All Pia aiDesk's features work together to enhance efficiency and supercharge productivity.
Seamless
PSA Integration
At Pia, we develop technology that adapts to the way your business operates. That’s why Pia aiDesk integrates with your existing PSA tool, delivering the chatbot and automation processes into your technicians’ ticketing setup and ensuring an effortless, seamless workflow that keeps your PSA as the reliable source of truth.
AI-powered
Ticket Triage
Experience the future of ticket handling with Pia aiDesk’s AI-driven triage system. Say goodbye to manual sorting; our advanced system swiftly categorizes and directs tickets to the right team or board. Beyond simplification, its flexible rules let you craft a ticketing process that perfectly aligns with your operational needs, streamlining every step.
Custom Development
In addition to Pia aiDesk’s extensive collection of over 60 pre-built automations and integrations, you also have the capability to craft custom automations. This feature empowers you to automate almost any workflow you envision. From integrating flawlessly with chatbots to synchronizing with various external services, custom automations are tailored to improve customer interactions and significantly increase your team’s productivity.
SmartForms
Add-on
SmartForms Add-on by Pia is an advanced feature meticulously crafted to empower IT service desks to deliver a seamless and uniform client interaction experience. It achieves this by intuitively guiding users with precisely tailored questions to automatically fulfill their IT requests without the need for engineering oversight.
Ultimate
Security
With Pia aiDesk, you will experience secure efficiency with our ISO 27001, SOC2, HIPAA, and GDPR certifications. Capitalize on real-time task execution, smart interoperability, and scalability. Rest assured that your data is well-protected and within regulatory bounds, allowing you to focus on business growth and delivering unparalleled customer experiences.
Multifaceted
Support Channels
Pia aiDesk offers versatile support at your fingertips: a detailed knowledge base, a Discord channel where our automation experts will answer all your queries, a robust onboarding process, and an engaging community of Pia aiDesk users to converse with. Tap into the collective expertise for effective assistance and develop a robust ecosystem for achieving operational success with Pia aiDesk.
Our happy partners speak for us
Features FAQ
How can Pia aiDesk enhance ticket management for MSPs?
What makes Pia aiDesk's AI-powered Ticket Triage system unique?
Can I customize automations with Pia aiDesk?
How does the SmartForms Add-on contribute to client interaction for IT service desks?
What security certifications does Pia aiDesk have, and how does it ensure data protection?
Join Pia aiDesk's Success Circle
Be part of the thriving community of hundreds. of worldwide partners, who have already supercharged their IT service desk with Pia's AI-led automation platform. Discover the Pia difference today!
